Cunard Line Queen Mary 2

Staff

Most of the staff were really likeable and attentive, but not all of them were exactly friendly. We noticed this especially at the pursers office, where we were told different information by different members of the staff. Some where a little rude in their delivery. The inconsistency of open times was a little unsettling also. No one seemed to be able to help us when 10 minutes after open time, the tour office was still closed.

The bar tenders were especially nice however. They remembered our drink preferences and had interesting tales of the sea.

At Todd English, the service was very slow. It took at least 20-minutes until we could even order our food.

Tipping

A 15% gratuity charge is automatically added to every bar tab and dining room drink, shared amongst all the bar staff. There is no included gratuity for casino and spa personnel, as not every passenger will utilize these services, so we encourage you to tip them generously if you do.

Dining and room charges vary by room category and will be included in your bill. Additional tips are greatly appreciated for all hotel and dining staff.

Dress Codes

The Queen Mary 2 is a dressy ship. During the day, casual sports and resort wear is expected. Shoes and coverups are required in all public areas. Bathrobes and bathing suits are not considered suitable attire for inside public areas.

In the evening, guidelines apply to all public rooms after 6pm. Depending on the evening, you may be expected to dress formal (Tuxedos or black suits for men, an evening gown or cocktail dress for women), semi-formal (Jacket and tie for men, dress, skirt, or trousers for women, no jeans whatsoever), or elegant casual (Jacket, no tie for men, dress, skirt, or trousers for women. Again, no jeans).

For the balls, there are additional dress codes, that often have to do with the theme, like the Black and White ball, and the Masquerade Ball.

Dress codes are strictly enforced in the Britannia and Grills restaurants.

Editor’s Note: After our voyage, in March 2013 Cunard announced that it was loosening its dress code for its cruises going forward. Formal evenings remain, requiring “dinner jacket, tuxedo or dark suit with tie for gentlemen; evening or cocktail dress for ladies.” Other nights are now designated as Informal—"jacket required, tie optional for gentlemen; cocktail dress, stylish separates or equivalent for ladies."

Loyalty Programs

Cunard World Club

As soon as you have completed your first voyage with Cunard you are automatically added to the Cunard World Club.
The members only program has four different membership levels:

*Silver – one voyage
*Gold – two voyages or 20 days
*Platinum – seven voyages or 70 days
*Diamond – fifteen voyages or 150 days

Once a member, you have access to the most recent developments at Cunard, including latest news and itineraries. You can view your sailing history online and update your profile and preferences.

Benefits include savings on early bookings, invitation to the Cunard World Club cocktail party and the board senior officers party. You will also be treated to a complimentary lunch at Todd English or The Verandah. The list of benefits goes on, you can read all about them Here.