Carnival Cruise Lines Carnival Spirit

Page 20

Services and Staff

Services & Staff

Disney Cruise Line Disney Dream

Carnival Cruise Lines Carnival Freedom

Norwegian Cruise Line Norwegian Epic

	Carnival Cruise Lines Carnival Spirit	Disney Cruise Line Disney Dream	Carnival Cruise Lines Carnival Freedom	Norwegian Cruise Line Norwegian Epic
CDC Score	96	100	100	99
Double Occupancy	2124	2500	2974	4100
Crew	930	1458	1160	1730

With a couple minor exceptions, service was upbeat and warm on Carnival Spirit. The staff seemed to genuinely enjoy their jobs and didn’t break a sweat when keeping us happy. Probably the single biggest hiccup was that, on embarkation day, we waited 85 minutes in various lines to check in and board the ship, a delay caused—we were told—by a computer system that had gone down.

Ship announcements were not piped into our cabin (except for the final morning), but could be heard from the hallway. These were generally made by our cruise director in English four or five times a day, plus there were a couple announcements made by the ship captain towards the beginning of the cruise.

On the final day of the cruise there was no strong-arming to fill out a guest questionnaire to rate our experience on Carnival Spirit, as is common on most other cruise lines. While we assume such a questionnaire was available on request (or that we could make comments to the hotel director), we appreciated that Carnival was confident in its services and product. We also recalled that, when calling Carnival’s toll-free reservation number, one of the first prompts is an option to pass along comments about a recent cruise.